Return & Refund Policy
At Mandarera, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted. Please review it carefully before making a purchase.
Eligibility for Returns
Returns may be accepted under the following conditions:
Return requests must be made within 7 days from the date of delivery.
Items must be unused, unworn, unwashed, and in their original condition.
Products must be returned with original packaging, tags, and all included accessories.
Valid proof of purchase (order number or receipt) is required for all return requests.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
Used, worn, washed, or damaged items
Items returned without original packaging or accessories
Clearance, discounted, or final sale items
Personalized or custom-made products
Return Request Process
To initiate a return, customers must follow these steps:
Contact our customer support team within the return eligibility period.
Provide your order number along with the reason for the return.
Once the request is reviewed and approved, return instructions will be shared.
Items returned without prior approval may be rejected and sent back to the customer.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
Mandarera is not responsible for items lost, delayed, or damaged during return transit. Customers are advised to use a reliable and trackable courier service.
Refund Processing
After the returned item is received and inspected, refunds will be processed within 7–10 business days.
Refunds will be issued to the original payment method used at checkout.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect:
Please contact our customer support team within 48 hours of delivery.
Clear photos or videos must be provided for verification.
Once reviewed, Mandarera will offer a replacement or refund, depending on availability and the nature of the issue.
Policy Rights
Mandarera reserves the right to approve or reject any return or refund request that does not meet the conditions outlined in this policy. This policy may be updated at any time without prior notice.
Contact Information
For any return or refund-related questions, please contact our customer support team using the contact details provided on this website.